Client2024
Laforma Ops — Field Operations System
Laforma's field operations platform — technician scheduling, request tracking, and automated client updates.
Laforma's field operations platform enables management to schedule technicians and track client requests end-to-end, with automated real-time WhatsApp updates — dramatically reducing inbound calls and boosting client satisfaction.
The Challenge
Technician scheduling was done by phone and paper, and clients called multiple times to check the status of their requests.
The Solution
An internal ops platform enabling management to schedule visits and send automated client updates via WhatsApp Business API.
Business Value
70% reduction in inbound calls and a measurable improvement in client satisfaction scores.
Tech Stack
Next.jsFirestoreCloud FunctionsWhatsApp Business APITailwind CSS
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